Accessibility Statement

Tourhopers aims to make the website and the booking process usable for everyone. We constantly aim to resolve issues that we know still need fixing. If you are interested in sightseeing and want to know which tours use a wheelchair and which do not, then we tell you everything. 

H2: How do we make Tourhopers accessible?

We want to make sure that every customer can find and book a tour on Tourhopers that suits their needs. We aim for WCAG 2.2 Level AA. While at present, the site only meets the requirement partially, we are familiar with the issues that need resolving. If anything during the entire process on our website stops you, you can easily contact us, and we will book the tour for you with all your preferences.

Conformance status 

As we have mentioned, Tourhopers aims to meet the Web Content Accessibility Guidelines, also known as WCAG 2.2 at Level AA. The site is partially conformant to the guidelines, as some of the content does not meet the standard yet.

Content we do not control 

All the tours present on our website are run by different tour operators, such as Big Bus and Golden Tour, which means access on the day entirely depends on their staff and vehicle. Payment screens on the website are also provided by our payment providers.

Cannot complete a booking online

If you are not able to complete a booking online, then you can complete the booking by simply writing to us at booking@tourhopers.com. You need to email the tour details, date, number, and any other access that you need for the tour. 

Email booking@tourhopers.com

Report an accessibility problem

If you are facing any accessibility issue, you can write to us at our email support@tourhopers.com with your booking reference. We aim to reply within 2 business days and tell you when the issue is fixed. 

Please include:

• The page address (URL)

• What you were trying to do and what went wrong

• The browser and any assistive technology you use (optional)

Accessible tours: Wheelchairs and strollers

If you are planning a trip with mobility requirements or you are travelling with young children, then the accessibility depends on each individual tour operator. Take a look at the accessibility breakdown of policies across popular destinations. Tours not listed here don't state their access yet: email us before you book and we will ask the operator.

Checklist before booking 

Tourhopers aims to provide you with a smooth and comfortable journey. Make sure to keep the following points in mind before completing your reservation: 

• Wheelchair and buggy users often ride on lower decks, which means there are no open-top views for them. 

• Wheelchair spaces on the bus can be highly limited. Golden Tours have space for only one wheelchair at a time. 

• If you are using a powered chair, it is important to verify the lift limit before confirming the tour. 

• If you wish to enquire about carer tickets, assistance dogs, or audio-guide formats, you can write to us, and we will enquire with the tour operator on your behalf. 

• Big Bus London does not state its access on our tour page yet, so ask us before you book; don't rely on the New York or Paris details.