Cancellation and Refund Policy

Booking a tour does not mean that you cannot cancel it. Unplanned situations can arrive anytime and can put your already planned vacations on the back foot, which is why we at Tourhopers also provide you with a proper cancellation window and an excellent refund policy, where you will be able to get your money back easily

Can I get my money back?

Tourhopers makes sure that all its customers can get their money back if they have cancelled their tour within the operator's cancellation window. There are different kinds of refunds that you can get based on when you cancel your tour.

• Full refund - You will get a full refund of the entire amount if you cancel the tour 48 hours before the tour.
• 50% refund - If you are cancelling the tour 24 to 49 hours before the tour, then you will be able to get 50% of your money back.
• No refund - If you are cancelling the tour less than 24 hours before the tour, or you do not show up for the tour, then in this case, we will not be able to provide you with any refund.
• Complete refund or a new date for the tour - In case either Tourhopers or the tour operator cancels the tour, then you will be able to get either a complete refund or a new date for the tour depending on your preferences.

The above example shows you how the cancellation and refund work for a Big Bus Paris 24-hour ticket of ₹5,116.83.

Cancel your tour by email

If your plans go awry and you cannot come to the tour, then you can easily use the contact email of Tourhopers: contact@tourhopers.com to cancel your tour. You can cancel the tour with the following steps.

Write an email to us

The first thing that you need to do is to write an email to us at the email address that we have mentioned above. You need to make sure that you include your booking reference and tour date in the email.

Receiving the email

As soon as we receive the email, the clock for you stops, which means this will be the time that will be considered for your refund policy. This is the main reason we recommend sending the email as soon as possible, even if you are unsure about it.

Confirmation email

Lastly, we will send you an email back confirming your cancellation request for the tour. The email will also mention the refund amount, and you will receive the amount within 7-14 business days.

If you are still looking for a reference or a sample, you can use the above example to write a new cancellation email to use on contact@tourhopers.com.

What happens if the tour operator or we cancel the tour?

If Tourhopers or the tour operator cancels the tour due to weather, strikes, operational issues, or government restrictions, then you can either get a complete refund or a new date. You have complete control over what you choose, and there will be no additional admin fee in this process.

How are refunds paid?

We also focus on keeping the refund process transparent to our customers. So, if you wish to know how refunds are paid, take a look at this process to see how it works.

1. Request received - The process starts when we receive your cancellation request either by email or using the Cancellation option on the website.
2. Confirmation - After we receive the request, we will reply with a confirmation email within 2-3 business days. This starts the refund process.
3. Refund processed - Once the tour has been cancelled, your refund will be processed and will be provided to you using the payment method that you used.
4. Bank Statement - The refund process takes around 7-14 days, after which the refund will also appear in your bank statement in a few days.

Complete Overview of the Refund and Cancellation Policy

Tourhopers allows you to book multiple tours, such as hop-on hop-off bus tours, city sightseeing tours, and others. Every tour has its own terms and conditions, and when you start booking a tour on Tourhopers, the website will also show all the terms, ensuring that you can book a tour with full transparency.

Changing a booking

The majority of tours on Tourhopers allow customers to change the date of their booking; however, this can only happen after confirming the availability. If you also wish to change the date of your booking, then you need to write an email to contact@tourhopers.com as early as possible with all your details, such as tour date, booking reference, and operator details. If tourhopers can change your date, then there will be no additional charges that you need to pay.

Partly uses tickets

Tickets run for the entire duration of the tour, such as 24 hours or 48 hours; however, if the tour is cut short by the operator, then you can easily contact us, and we will take the issue up with the operator. We will also make sure that you get pro-rata credit for a partly completed tour.

Events outside our control

As we have already mentioned, if the tour is cancelled by the tour operator or us due to events that are outside our control, we give you the option to choose between a full refund or a new tour on a different date.

Travel Insurance

If you are cancelling the tour because of personal reasons or an illness, then you will not get a refund. However, if you have opted for travel insurance, then you might explore other options with the operator.