Cancellation & Refund Policy
Changes are inevitable. The information below outlines the circumstances under which you can cancel your Tourhopers reservation, the compensation received, and the timeline involved. This is part of our Terms & Conditions. In case of any conflict between the two, our Terms & Conditions shall override.
1. Who this applies to
This policy shall apply to all reservations made on the tourhopers website (https://tourhopers.com). In some cases, tours are arranged by third-party operators who have different cancellation policies. If the terms of a particular operator are tougher or more favorable than ours, the terms of that tour listed on the webpage of the tour itself are applicable.
2. Cancelling your booking
If you wish to cancel, send us an email at contact@tourhopers.com providing your booking reference number and tour date. Or else, you can also cancel via your account.
Please note that cancellation occurs once we receive your cancellation request, not when you decide to cancel. The following times are calculated based on your tour schedule timing.
3. If you cancel
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48 hours or more before the scheduled tour - refund in full
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24 to 48 hours before the scheduled tour - 50% refund
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Less than 24 hours before the scheduled tour - no refund
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No-show (you fail to board at the scheduled departure point) - no refund
The above is identical to the terms and conditions laid down in section 5(a) of our Terms and Conditions.
4. If the operator or we cancel
In case of cancellation of the tour due to operational difficulties, bad weather, and unforeseen circumstances on the part of Tourhopers or the operator, the following options are available for you:
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Full refund of the booking amount, or
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Free rescheduling of the tour to another available date without any additional fees.
You do not have to pay any administrative fees in such a case. In case of an increase in price after rescheduling, we will inform you about it before confirmation.
5. Partial use and mid-tour interruptions
The validity of tickets shall be for the duration shown on the tour page (for instance, 24 or 48 hours straight from the start of usage). We cannot make any refunds for unused time, unused loops, and unused extras after the activation of the ticket. If there is a case wherein the tour is shortened by the operator owing to their own cause, please contact us.
6. Changes to a booking
For any change to the date, time, or passenger name, contact contact@tourhopers.com. Alterations are subject to availability and conditions set by the operator. In case of an accepted alteration, there will be no cancellation fee charged. However, if the alteration is not accepted, then the cancellation policy as mentioned in Section 3 shall apply.
7. How refunds are paid
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Refunds will be credited back to the same method of payment used; we cannot issue a refund to a different card/account.
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Refunds, once approved, will take 7 to 14 business days to process. It may take more time for your bank/card issuer to credit the amount into your account.
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Refund amounts will be credited to you in the currency used for payment. Any change in exchange rate between the date of payment and refund, and any bank charges in that regard are beyond our control and not covered by us.
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Booking fee or payment processor fee.
8. Force majeure
In case the tour is unable to operate due to circumstances beyond our control such as severe weather, natural occurrences, strikes, civil disturbances, government controls, or any other, the following clause applies:
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A complete refund or free rebooking.
9. Travel insurance
We would strongly suggest travel insurance for trip cancellation, personal liability, and medical emergencies. The travel insurance covers cases that may not be covered under this policy, such as trip cancellations due to personal reasons.
10. If something goes wrong
If you have a problem with your refund, you may send an email to contact@tourhopers.com with your booking number, and we will reconsider it. We will try to get back to you within 2 to 3 business days. Please make sure you let us know first before you go through the process of making a chargeback with your bank, as we can usually solve it faster in most cases.
11. Contact
Email: contact@tourhopers.com