Company & Legal Information

Tourhopers aims to be entirely transparent with its official legal and company information. We make sure that you have full disclosure regarding our corporate identity, management, and all other essential details.

Who runs Tourhopers?

Tourhopers (tourhopers.com) is an entirely independent online booking platform for city sightseeing and exploration using different tours, such as hop-on hop-off bus passes, day trips, bike, night, and combo tours. At present, Tourhopers offers 27 tours in 6 different cities across the world, run and established by local operators such as Golden Tours and Big Bus. We are in no way a travel company that sells flights, hotels, or holiday packages.

Legal entity and registration details

Tourhopers operates under a structured legal framework to ensure corporate transparency and regulatory compliance. Users can verify the official records of Tourhopers using the registration details outlined below: (Kindly add the details)

The official company registrations can also be verified independently via the official government company register.

How to reach and contact us?

Contacting Tourhopers is not at all difficult for people, as we have multiple emails through which users can contact us. If you have your booking reference with you, you can send an email, and we will reply within 1 business day. Email is the main and fastest way to contact us, as we do not take bookings by phone.

Before you book

If you have any queries regarding a tour, dates, or even vouchers before booking, then you can write to use on booking@tourhopers.com.

Change or cancel a booking

If you are interested in changing the dates of your pre-booked tour or you want to cancel a booking, you need to use the same email: booking@tourhopers.com. You can also enquire with us regarding our refund policy.

A problem or complaint

It is also easy for people to contact us in case something goes wrong. You need to use our email support@tourhopers.com and share with us what happened, along with your booking reference.

Partners and press

Tour operators, agents, and media can contact us at support@tourhopers.com.

What will you see on your statement?

After completing the booking, the payment process will also appear in your bank statement. Your card or PayPal statement will show TOURHOPERS. Along with this, the name of the card processor will appear for card payments.

We do not store your full card number, and you are charged in the currency that is shown at the checkout on our website. If you do not recognise a charge in your bank statement, write to us at support@tourhopers.com.

Role distribution between Tourhopers and tour operators

Tourhopers acts as an agent selling on behalf of other local tour operators, functioning as the reseller and merchant of record. Understanding the division of responsibilities helps ensure travelers know who handles every stage of their trip.

Responsibilities of Tourhopers

• Booking and Payments: Handles payment securely and sends out digital booking vouchers.
• Customer Support: Takes care of booking changes, cancellations, or refunds based on platform policies.
• First Contact: Acts as the main go-to for any questions about your booking before your trip.

Responsibilities of Tour Operators

• Service Execution: Runs the tours, manages buses, vehicles, routes, and keeps the daily schedule moving.
• On-Ground Support: Provides the tour guides, drivers, and staff for on-board commentary.
• Safety and Compliance: Makes sure passengers are safe and the service meets quality standards on the day of the tour.
• Operator Transparency: You’ll always see the operator’s name, like Big Bus or Golden Tours, on the tour page and on your confirmation voucher.

What to do when something goes wrong?

If you encounter any issue, a simple 2-step process will make things easier for you and resolve your issue.

1. You can write an email to us at support@tourhopers.com with your booking reference and tell us what happened.
2. We reply within 1 business day and aim to resolve the issue within 7 business days.