Ans. Your Big Bus ticket starts the moment you activate the tickets on the Big Bus Tours application, and not when you book. Golden Tours will start when you exchange the voucher on the bus with your representative. You can also check your voucher for your ticket’s validity.
Guide to Booking and Using Your Tour Ticket
Whether you are getting ready for a solo trip or you are getting ready for a fun family vacation, booking our Big Bus online ticket in four simple steps will make your vacation easier and smoother.
Overview
If you are in a new city and want to explore it with proper guidance, then we are here with the best option for you. All you need to do is pick the date of your tour and mode, pay by PayPal or any other payment method, and get the confirmation for your tour in your email directly.
Once booked, you can use our Big Bus tickets on the Big Bus Tours app for reference, which will provide you with all the information on your mobile phone and email.
Complete Booking in Four Simple Steps
Even if you have never navigated our website, booking your ticket is quite simple, as all you need to do is complete four simple steps to finalize your tickets and redeem your vouchers.
01
Choose
Select your city, tour, date, and party size from available options.
02
Pay
Add to cart and complete payment using a card or PayPal.
03
Get your voucher
Receive your confirmation and digital voucher directly via email.
04
Ride
Present or redeem your voucher on tour day as instructed.
Do you need a printed ticket?
Well, the answer to this depends on the tour that you are taking. Most of the tour operators accept the vouchers presented on your mobile phone, as the Big Bus Tickets need to be entered in the Big Bus app. You only have one exception, as the Big Bus Paris Panoramic Night Tour always asks for a printed ticket.
However, you can keep a printed copy of the voucher as a backup if your mobile phone battery dies or you have no internet connection.
Travel day checklist
We aim to make your travel and tour as smooth and efficient as possible, which is why this travel-day checklist will ensure that you do not miss out on anything.
- Save the voucher on your mobile phone, and a screenshot for situations with no internet connectivity.
- Write down the booking reference number for ease.
- Big Bus application downloaded in case of a Big Bus Tour.
- First stop or the meeting point saved on the Maps application.
- Arrive 15 minutes early for timed tours and 30 minutes for bike tours.
- Charge your phone or keep a printed copy as a backup.
Troubleshooting Issues
Even if you encounter issues during the booking process, these troubleshooting methods will make sure that you have solutions to resolve these issues.
Not received the confirmation email
You do not need to panic if you have not received the confirmation email. Check the spam and promotions section first, and then email booking@tourhopers.com with your details. We will make sure to resend your booking voucher.
The app or driver cannot locate my booking
In this case, you can ask the representative for a paper ticket from the printed voucher that you have kept with you. After this, you can also email us a photo of the ticket at support@tourhopers.com.
Missed the bus or the meeting time
In case of timed tours, missing the tour is often non-refundable, which means you may need to contact us as early as possible. However, on bus tours, you can hop on the bus at the next stop on your tour.
Frequently Asked Questions
Q1: When does my hop-on hop-off ticket start?
Q2: Can I book for today?
Ans. Yes, at Tourhopers you can book for today, but the confirmation of the ticket depends on whether there is ticket availability or not. If the tour operator has availability, you will be able to book a tour for the same day.
Q3: Is Tourhopers the bus operator?
Ans. No, Tourhopers is not the bus operator; rather, we aim to connect travellers with the best tours in a city. We navigate the clutter on the internet and provide you with the best sightseeing tours, iconic attractions, and city activities for a premium experience.
Q4: Can I book for someone else?
Ans. Yes, you can book for someone else by providing their information. You need to make sure that the information on the voucher matches the person who is travelling on the tour, irrespective of the booking.