Ans. We operate entirely over HTTPS, which means we never store any payment details, such as your card number. The payment that you make goes to our registered company.
Payment & Security
Booking a tour and paying for it on Tourhopers is quite easy for people, as we offer different methods for payment and different currencies in which you can pay. Your payment process is completely protected, and your statement showcases every single thing that you have opted for. Get ready to learn how you can complete a payment on Tourhopers.
Payment Methods That We Accept
We make sure that our customers have different options through which they can complete their payments. Explore the different methods that we accept on our website when making a payment:
- Visa: If you have a Visa credit or debit card, then this is one method that you can use.
- Mastercard - Like Visa, Mastercard credit and debit cards are accepted on the website.
- Maestro - We also accept Maestro debit cards to complete payments on the website.
- PayPal - However, if you do not have a card, you can pay with your PayPal balance or any other card that is linked to your PayPal account.
When will the amount be charged?
Tourhopers will also charge your card or the other payment method only when you confirm the tour you have chosen and click on the payment option. As soon as you confirm the booking and complete the payment, you will also get an email with the booking reference that you can use.
After the payment, we will send you the voucher that you need to show to your tour operator to receive the ticket.
What will be displayed on your bank statement?
If you are not sure what your bank statement will display, then along with a Tourhopers booking icon, you will also see:
- The registered name of the company
- The amount you have paid
If you cannot see any of these things, then you can use our email support@tourhopers.com before you contact your bank.
How is your payment protected?
Tourhopers ensures that every step of your payment is protected by different methods.
Encrypted connection
We operate entirely on HTTPS, which is also reinforced with HSTS, which means all the payment details that you enter on the website are encrypted, and no one else will be able to access them.
No recorded card numbers
Another thing that you need to know is that we do not record your card number in any form. Rather, your card details are managed entirely by our payment provider, which keeps it secure.
Double-verification by bank
In certain cases, your bank can also ask you to verify the payment through an SMS, a code, or any other means, which makes the process even more secure.
Note
Keep in mind that we at Tourhopers never ask our customers for their full card number, CVV, a one-time password, or their PayPal password through email, social media, or WhatsApp. You only need to complete the payment on tourhopers.com or PayPal.
If you receive a message regarding the same, it is recommended not to reply and to forward the message to your support email: support@tourhopers.com.
Issues with Refunds and Payments
Tourhopers ensures that there are no refund or payment issues with our customers.
How refunds are paid
In case of cancellation, we make the refund process quite easy. You will get the refund on the original card or PayPal account that you used for the payment within 7-14 business days. Every tour has its own cancellation window, so make sure to check it before cancelling.
Declined or twice-charged payment
If you are making payments in a different currency, then you might be asked to approve the payment in your bank application before using PayPal.
Do not retry the payment more than twice, as a second line is usually a temporary hold that drops off in a few days.
If you have been charged but you received no confirmation email, then you can write to our email: booking@tourhopers.com with the time of the payment, but never pay twice.
FAQs
Q1: Is it safe to pay Tourhopers?
Q2: Do I pay any extra fee at checkout?
Ans. Tourhopers never asks for any additional fee at checkout. The only exception where you might be asked to pay an additional fee is for currency conversion, which is also not charged by us.
Q3: Can I use someone else’s card?
Ans. Yes, you can use someone else’s card for payment, but you need to have the card details for payment. The payment will not be complete without entering all the details.
Q4: Do I need an account to pay?
Ans. No, you do not need a Tourhopers account to pay. All you need to enter on the website is your email address, after which you can select a tour and complete the payment.