Review Policy

Reviews can make the entire booking process easier for our customers, as they can learn more about our services. Take a look at our review policy to learn who can review a tour on Tourhopers and how we check and publish our reviews. Our reviews only tell our customers what to expect from the tours we provide to our customers.

Overview of our review policy

The basics of our review policy depend on a few short pointers:

• Who can review - Travelers who have booked a tour using Tourhopers can review on our platform, only after the booking date has passed. We invite our customers via email to review.
• Every rating is published - We aim to publish every review and rating as provided by our customers. From 1 to 5 ratings, we never hide a review on our platform, even if it is negative.
• No paid or fake reviews - We never pay for, reward, write or edit reviews, and our staff never review our tours.
• Report a review - If you see that a review breaks the rules that we have regarding our review policy, you can easily write to us at support@tourhopers.com.

How a review gets published

A review on our website is only published after the customer has completed their travel. There are four simple steps for a review to be published on our website.

Your travel

As your travel date passes and you complete your tour, you become eligible to write about your experience on the platform.

We send you an email

Once the tour date passes, we will invite you via email to write a review a day or two after your tour.

We check it

As per our policies, we also check the review sent to us to ensure that it is matched with a booking within 3 business days.

The review goes live

After this process, the review goes live on our website with your first name and initial, along with your tour, date, and a ‘verified booking’ label.

Detailed guide to our review policy

Who can write a review

The first thing that is important regarding our review policy is who can write a review. As mentioned, only customers who have booked a tour on Tourhopers and completed it can review it on our website. This review can only be uploaded after the tour date has passed. It is also important to know that only one review can be published per booking. You need the booking reference from your confirmation email.

How we check reviews

After receiving the review, we check every review with its booking reference number before it is published. The reviews we upload show a ‘verified booking’ label, so that our customers can be satisfied. This process is completed within 3 business days.

What we publish

We publish every review that follows these rules, whatever its star rating, newest first. Each review shows the reviewer's first name and initial, the tour, the review date and the month of travel.

Incentives and staff reviews

You should also know that we never pay people for reviews or offer discounts, vouchers, or prizes for them. Our staff, their families, and our tour operators do not review any tour. If we ever offer an incentive to review, every such review will be labelled.

Translations and AI

We have a strict policy against AI, as we never use AI to write, rewrite, or summarize any review. All AI-written reviews are removed from our website. Any reviews written in a different language show an automatic translation, labelled as such.

Our replies

We may reply publicly to a review under the ‘Tourhopers’ banner; however, we never ask reviewers to change or remove a review.

How ratings are calculated

The rating of any tour is the plain average of all the reviews published related to that tour, rounded to one decimal point. The average rating also shows how many reviews are considered for the average rating. No review is weighted more than another, and a tour with fewer than 3 reviews does not show an average rating.

Reviews on other websites

If there are ratings from other independent sites, then these are only shown as links that will direct you to the respective website. We never copy those reviews as our own.

Reviews collected before this policy

Our website contains reviews that were uploaded before our new review policy. We have not removed any older reviews from the platform.

Editing or deleting your reviews

If you want to change your review or you want to delete it, then you can write to us using the same email used for your booking. We reply within 5 business days and will work to resolve your issues.

Your data

Even though reviews are public, your booking details remain entirely private, and only your first name and initial are shown; your last name is not displayed on the platform. We use your booking details only to check the review. See our Privacy Policy.

Changes to this policy

If we change these rules, we update the date at the top of this page. Reviews are always judged by the rules in force when they were written.

Why we follow these rules: the UK Digital Markets, Competition and Consumers Act 2024, the US FTC rule on consumer reviews (16 CFR Part 465) and EU consumer law ban fake reviews, hiding negative reviews and undisclosed incentives.

What we remove

As an independent booking platform, we aim to upload the same reviews that our customers send us. However, if there are any reviews that do not adhere to our policy, then we remove them from our side. Such reviews are:

• Fake reviews or reviews that do not correlate with a booking.
• Reviews that contain abuse, threats, hate speech, or discrimination.
• Advertisements, links, or spam.
• Reviews that contain information about something other than the tour or our service.
• Reviews that include personal data, such as phone numbers, emails, or names.

If we remove a review, we tell the reviewer why

What we never remove

It is also our aim to ensure that we upload exactly what our customers have experienced, which is why there are certain things that we never remove from our reviews.

• Reviews that are negative or contain low ratings.
• A review that a tour operator has asked us to upload.
• A specific part of a review to make it sound better.
• A review because of a dispute or refund request.

Report a review or write one

If you see a review that you think breaks the rules, you can easily write to us at support@tourhopers.com to report the review. Make sure that the email contains the tour, the reviewer’s name, and the reasons why you think the review breaks our rules. We make sure that we reply within 2 business days.

To write a review after you complete a tour, you can either use the email sent to you or you can use the review form available on our website.